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Frequently asked questions

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.

FAQ's for Wesbite Hosting

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Yes it can be possible by our Pro and Business share hosting plan which allows you to host more than one Website or Domain,by adding secondary domains through your hosting control panel i.e Pleskk.

Yes, we offer a 100% Risk Free, 60 day Money Back Guarantee.

Yes, all our servers are protected by Clam AV.

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel – Plesk.

Yes, all our Hosting packages come with Unlimited Email Hosting.

Yes, you can easily upgrade to one of our higher plans at any time.

Yes, your data is a 100% secure and is backed-up every 5 days.

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans

Our support team is available 24*7 for you .You just have to go through our contact details. You will get a quick respone for the same.

FAQ's for SSD VPS Hosting

VPS Hosting is a type of web hosting that gives you a dedicated server-like experience at very competitive price. The physical machine that hosts VPS Servers is virtually partitioned into multiple instances, each with its own storage, processing and memory limits. The Virtualization layer allows each website/VPS package to be fully independent as if each were on its own separate machine.

Our VPS servers come bundled with Microsoft Hyper-v & Virtuozzo, CentOS, WHMCS and complete SSH Access. This ensures centralized storage, maximum utilisation and greater flexibility on the virtual server.

Ours is a state-of-the-art datacenter with High IO (10k+ iops sustained) & Low Latency SAN utilizing enterprise grade hard drives in Raid DP. We have also deployed our virtual private servers in pairs for real time data replication.

Both, cPanel and Plesk are available as your control panel options on the virtual private server.

Yes. 1 Dedicated IP address is by default included on all of our VPS hosting servers. You can purchase add-on dedicated IP addresses at a nominal cost.

Absolutely yes! You can easliy increase your VPS server capablity depending on your business needs. Data transfer to the larger VPS servers can be easliy managed without a glitch and our technical support team can assist you with that. If your requirements are consistently near resource limits of your VPS, you can consider our Dedicated Servers instead for much higher performance and resources.

FAQ's for Dedicated Servers Hosting

The dedicated web server is a storage unit for your website or web applications. It keeps documents,videos,images and other computer files online. Web hosting companies rent space to you. All you have got to do is upload the files or a web site on to the server. In other words cloud hosting in the latest form has become extremely popular over the last few years. The main concept of cloud hosting is "divide and rule" as the resources are required for maintenance of website and spread across a cluster of servers that work together. When ever today we compare cloud hosting and dedicated server both are equally important and have their own positions but yet cloud hosting is flourishing as its reliant, efficient and secured.

Yes, we offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us for a significantly lower cost, and then install it on your dedicated server.

We use only the best – SuperMicro blade servers, Intel Xeon processors, DDR3 RAM and 7200RPM SATA drives. Our blade servers consume very little power and help us pass our cost savings to you.

We allow speeds of up to 1Gbps on each server’s network port.

All our servers come with a pair of 1TB 7200 RPM SATA drives in RAID 1. RAID 1 means that each hard drive is a mirror of the other, ensuring that if one drive fails, there is a copy of your data in the other drive.

Yes you can. You can purchase additional storage on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. We offer various options, starting from 50GB all the way to 500GB.

Yes we do. We offer two levels of support : Core-Managed and Fully Managed. Every server comes with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

You get root access, which means you have full administrative control of your server. You may choose to install any software you need on your server, and can manage every aspect of your server.

Our proprietary provisioning system gets your server ready in minutes, ensuring that you get access to your server instantly.

There are several ways to access your server:
SSH – you can access your server through any SSH client using the root credentials we provide to you
cPanel – if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
Dedicated Server Control Panel – you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server

Every server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

FAQ's for Cloud Hosting

Cloud hosting is usually preferred by one and all especially the corporate giants ,but if you are new to the hosting field ,the first and the foremost question popping out in your mind is for sure going to be what is cloud hosting.

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.

Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.

We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.

Yes - we provide 'Quick Install' which is accessible from your cPanel. Quick Install allows you to plug and play various scripts like Wordpress, Drupal, Joomla, shopping carts like Zencart, Magento and various other billing, social networking, support and chat modules.

When you compare dedicated servers to cloud hosting ,the reliability factor is quite solid case in the latter case,since we have got multiple servers at your disposal as opposed to a single dedicated server that allows you to cope-up with any emergencies without breaking a sweat .However ,the pricing varies depending upon your actual usage in case of heavy usage ;cost factor associated with cloud architecture might be slightly higher .

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.

Yes, we do have a 30 day Money Back Guarantee associated with Cloud Hosting.

FAQ's for Reseller Hosting

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

All Linux Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages. All Windows Reseller hosting plans comes with Plesk to control and manage your customer accounts.

Your WHM (Linux) / Plesk (Windows) Control Panel allows you to create individual Hosting packages and completely manage them.

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

Your Customers will be able to manage their own packages using cPanel / Plesk.

If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Yes, you can upgrade your existing plan to a higher plan at any time.

Yes, we offer a 100% Risk Free, 30 Day Money Back Guarantee.

Yes, all our Reseller Hosting plans come integrated with Softaculous - a popular and easy to use One-Click Installer.

We have a fully qualified Support team at hand to assist you. You can take a look at all support options here. However, we do not offer Support to your Customers directly.

Get known with everything before Starting?

We appreciate and we are glad to help you with the same. We strive for not to be a success, but rather to be of value. We're in the business of hosting great ideas.

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HostRIGS Team can provide you with the flexible custom made solutions on the market, doesn't matter whether you're a small business or large enterprise.

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